Stakeholder & Customer Engagement





Effective engagement and consultation with service users, providers and strategic decision-makers is often the critical ingredient in shaping change and improvement planning.



MLR>> have a track record in gathering and then translating ‘needs’ into policy relevant recommendations for change.




Our stakeholder and customer engagement services include:

  • Interviewing hard-to-engage cohorts (e.g sexual offenders)

  • Telephone / video interviews

  • Population-based and strategic needs assessments

  • Reputation & brand consultations

  • In-person interviews
  • Site visit observation
  • Discussion groups
  • Focus groups
  • 'World cafe' events & workshops
  • Participatory research design


For more information, or to discuss potential projects, please get in touch.

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