Stakeholder & Customer Engagement

Effective engagement and consultation with service users, providers and strategic decision-makers is often the critical ingredient in shaping change and improvement planning.

MLR>> have a track record in gathering and then translating ‘needs’ into policy relevant recommendations for change.

Our stakeholder and customer engagement services include:

• Interviewing hard-to-engage cohorts (e.g sexual offenders)

• Telephone / video interviews

• Population-based and strategic needs assessments

• Reputation & brand consultations

• In-person interviews
• Site visit observation
• Discussion groups
• Focus groups
• 'World cafe' events & workshops
• Participatory research design

For more information, or to discuss potential projects, please get in touch.